Privacy Policy

1. Introduction

Reimgr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our image transformation service at reimgr.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)

2.2 Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Stripe may collect payment information in accordance with their privacy policy.

2.3 Images You Upload

When you use our Service, you upload images for processing. These images are:

• Stored temporarily for processing purposes
• Automatically deleted within 24 hours of processing
• Never used for training AI models
• Never shared with third parties except as required for processing

2.4 Usage Data

We automatically collect certain information when you use our Service, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Features used and credits consumed

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Process your image transformations
• Process payments and manage your credit balance
• Send you service-related communications
• Respond to your enquiries and support requests
• Monitor and analyse usage to improve our Service
• Detect and prevent fraud or abuse

4. Third-Party Services

We use trusted third-party services to operate our platform:

• Cloud Infrastructure - Hosting and storage within the European Union
• Payment Processing - Secure payment handling (PCI-DSS compliant)
• AI Processing Services - Image transformation and analysis

All service providers are contractually bound to protect your data and comply with applicable data protection laws. For a complete list of our data processors, please contact us at privacy@reimgr.com.

5. Data Storage and Security

Your data is stored on secure servers located in the European Union (AWS EU-West-2, London). We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest (AES-256)
• Regular security assessments
• Access controls and authentication

6. Data Retention

We retain your data as follows:

• Account information - Retained while your account is active
• Uploaded images - Deleted within 24 hours of processing
• Processed images - Available for download for 24 hours, then deleted
• Transaction history - Retained for 7 years for legal compliance

7. Your Rights (GDPR)

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of access - Request a copy of your personal data
• Right to rectification - Request correction of inaccurate data
• Right to erasure - Request deletion of your data ("right to be forgotten")
• Right to restrict processing - Request limitation of data processing
• Right to data portability - Receive your data in a portable format
• Right to object - Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@reimgr.com.

8. Cookies

We use essential cookies to:

• Maintain your login session
• Remember your preferences
• Ensure security of your account

We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: